Accountability evaluation of projects and organisations

Resources

• EN ACT Alliance: ACT Code of Conduct for the prevention of misconduct, including corruption, fraud, exploitation and abuse, including sexual; and to ensure child safeguarding (external link)Members of the ACT Alliance and the ACT Secretariat have a common commitment to prevent misconduct and to safeguard children. ACT members, together with their partners, support or implement humanitarian, development and advocacy programmes in more than 120 countries around the world. Staff of ACT members and staff of the ACT Secretariat are personally and collectively responsible for upholding and promoting the highest ethical and professional standards in their work.
• EN ACT Alliance: ACT Complaints Policy (external link)The ACT Alliance as a membership-based organisation is committed to providing high-quality humanitarian, development and advocacy programmes and to working in an open and accountable way. The alliance was founded with clear respect for the independence of its members. At the same time, the ACT Alliance has a vested and collective interest in the performance of individual members or groups of members. In an effort to achieve high quality, ACT strives to meet and even surpass the expectations of its stakeholders, i.e., ACT members and their partners, communities with whom ACT members work, donors, supporters and the public. There may however, be occasions when ACT does not meet the reasonable expectations of all stakeholders at all times. ACT stakeholders have a right to raise a concern, give feedback and if necessary lodge a complaint when this occurs. The ACT Alliance promotes accountable and transparent ways of working with all stakeholders. It encourages its members and the secretariat to address staff and stakeholder concerns quickly and effectively so that issues are resolved to the satisfaction of the concerned person and do not progress to the level of a complaint. Programme level concerns should be raised and discussed with responsible employees as close to the activity as possible.
• EN ACT Alliance: COMPLAINTS HANDLING AND INVESTIGATION GUIDELINES (Manual) (external link)The ACT “Complaints Handling and Investigations Guidelines” provide additional, specific and complementary guidance to ACT members and the ACT secretariat on the key principles underpinning complaints handling and outline the minimum standards for the establishment of complaints handling mechanisms within their own organisations and programmes. These additional guidelines support the implementation of this policy.