Interpersonal conflict - analysis and approaches to resolving it

Discussion

In this section, you will find useful resources about interpersonal conflict. The material focuses on the development of useful personal and professional skills for conflict resolution as well as illuminating the practice of conflict resolution when handling interpersonal conflict. 

Resources

  • EN Getting to Yes: Negotiating Agreement Without Giving In (L. Fisher, W.L.Ury, B.Patton) (external link)One of the primary business texts of the modern era, it is based on the work of the Harvard Negotiation Project, a group that deals with all levels of negotiation and conflict resolution. Getting to Yes offers a proven, step-by-step strategy for coming to mutually acceptable agreements in every sort of conflict. Thoroughly updated and revised, it offers readers a straight- forward, universally applicable method for negotiating personal and professional disputes without getting angry-or getting taken. Search online libraries
  • EN Interpersonal Conflict (W.Wilmot, J. Hocker) (external link)The book explains the key dynamics of personal conflicts. Written for courses such as Communication and Conflict, Interpersonal Conflict, Conflict Management, Conflict and Negotiation, and Conflict in Personal Relationships, this textbook examines the central principles of effective conflict management in a wide variety of contexts--whether at home or on the job. Its combination of up-to-date research and examples gives students a theoretical and practical foundation in conflict management.  Search online libraries